Refund policy

Order Cancellation & Refund Policies

1.     Orders can be cancelled for a ‘Full Refund’ if the order status is in ‘Order Processing’ and status has not been changed to ‘Ready to be shipped’ by the seller. In such cases, customer is eligible for full refund. The payment can also be credited directly to customers bank account through UPI/IMPS or to the original source of payment. In this case the charges towards Payment Gateway charges (During Order Placing) @3.5% shall be deducted from refund amount.

2.    If the order status is ‘Ready to be shipped’ – customer will be eligible for refund post deduction of 5% of order value (packing charges) and the payment gateway charges.

3.     If the order status is ‘Shipped’ – packing charges, shipping charges and payment gateway charges will be deducted, and the rest of the amount will be refunded to the customer once the seller receives the product back. The customer will have to initiate the product return process in such a case after he/she receives the product.

Return Policy

1.     Customer will have a return window of 48 hours or 2 days from the date/time of delivery of the product to them.

2.  Any order or Item will ONLY be replaced in case the customer receives a damaged product or wrong product and if the customer shares an unboxing video (within 48 hours of receiving the shipment – Return Period), which clearly indicates that the SAID ITEM was received damaged or missing. If reasons are found to be genuine post investigation, only then item will be replaced. The decision of comicsdealsforu.com will be final in this matter. You’ll also need the receipt or proof of purchase.

3.     To start a return, you can contact us at support@comicsdealsforu.com for further support. Do mention the order number in your email.

4.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5.     Product returns from customers will be accepted only in the following cases:

                        i.         Wrong product has been shipped by the seller and customer has uploaded an unboxing video for the same.

                       ii.         Customer receives a damaged product, and has uploaded an unboxing video for the same, clearly showing that the unopened package is shipped by ‘comicsdealsforu.com’. The video show that the goods were received in damaged condition.

                     iii.         Order received partially with any item/s being missed in the shipment by the seller, and customer has uploaded an unboxing video for the same. Such orders are eligible for a partial refund equal of the missing product (in full amount).

6.   The customer can expect a refund within 5 working days of the returned items being received by the seller. Please note that the returned products need to be in prime condition (as mentioned in point no. 2).

 

Please be aware that the above terms and conditions are subject to change and that Comics Deals For U will review all refund cases and take a final decision in the matter.

You can always contact us for any return question at support@comicsdealsforu.com.